Service tiers
Every tier includes a written quote before work starts
Diagnosis and quote
On request
When you only need to know what is wrong
- 45-minute bench check
- Written quote sent on Telegram
- No charge if you decline
- TV and fridge home visit 300 ETB
Standard repair
On request
Priced by model and by the part you choose
- Genuine or grade-A compatible parts
- 90-day warranty
- Ready in 2–3 working days
- Free backup before work starts
- Progress updates on Telegram
Express same-day
500 ብርsurcharge
Added on top of the standard repair price
- In before 11:00, back the same day
- Priority place on the bench
- Same 90-day warranty
- Subject to the part being in stock
Prices exclude VAT. Part costs vary by model, so the binding quote follows the diagnosis.
Frequently asked
Is the repair guaranteed?
Every repair carries a 90-day warranty on both part and labour. Bring the receipt and we redo the same fault free. Water-damaged boards carry 30 days.
Is the data on my phone safe?
Devices are locked in a numbered cabinet and we only ask for your PIN when the job needs it. If it does, we work in front of you, and we take a free backup before starting.
Do you use genuine parts?
Both. Genuine parts cost more but last longer; grade-A compatibles run about half the price. The written quote states which one we plan to fit and you choose.
Do you charge for diagnosis?
Diagnosis is free for phones and laptops, and you owe nothing if you decline the quote. TV and fridge home visits cost 300 ETB, credited against the repair if you go ahead.
Open a ticket
Send device and issue — we’ll quote.