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§Contact

Talk to a real person.

We’re a small team in Addis Ababa. Message us about your website, a domain, a payment in birr — or just to ask whether Kefita is right for your business. እንኳን ደህና መጡ።

Telegram@kefita_supportFastest — usually within the hour during working hours.Emailsupport@kefita.aiFor receipts, refunds, privacy and anything that needs a paper trail.

Business details

Address
Addis Ababa, Ethiopia
Hours
Monday – Saturday, 8:30 – 18:00 EATSites stay online 24/7. Urgent outages are handled any time.
Payments
In Ethiopian birr (ETB), processed by Chapa — Telebirr, CBE Birr, bank and card.
Policies
TermsPrivacyRefundsAcceptable use

Reporting a scam or abuse? Email support@kefita.ai with “Abuse report” and the site address. We act on fraud reports first.

Common questions

  1. 01

    My payment went through but my plan or domain didn’t

    Send us the transaction reference starting with kft- — we’ll sort it the same day.

  2. 02

    I want a refund

    Plans are refundable within 7 days if unused; registered domains aren’t. Refund Policy

  3. 03

    Connecting a domain I already own

    Connecting a domain bought elsewhere is part of Pro and Business — tell us the domain and where you bought it, and we’ll walk you through the DNS records. Buying a new domain through Kefita works on every plan, even Starter. Compare plans

  4. 04

    Delete my account or data

    Email us from your account address and we’ll confirm within 30 days. Privacy Policy