Refund Policy.

• Pro and Business plans — full refund if you ask within 7 days of paying and haven’t used the paid features.
• Domain names — non-refundable once registered. If we can’t register the domain, you get your money back in full.
• Duplicate or failed payments — always refunded in full.
• Refunds are paid in ETB to the original payment method through Chapa.

If Pro or Business isn’t right for you, write to us within 7 days of the payment and we’ll refund it in full, as long as the plan is unused. “Unused” means that since paying you have not:

• connected a domain you already own (buying a domain through Kefita is open to every plan and doesn’t count);
• published more sites than the free Starter plan allows; or
• used more AI edits than the Starter allowance.

When we refund a plan, your account returns to Starter. Your sites stay online with the Starter limits and the “Made with Kefita” badge.

After 7 days, or once a plan has been used, payments for the current month or year aren’t refundable, including for unused time. Plans never renew automatically, so you will not be charged again unless you choose to renew.

Domain registrations are non-refundable once the domain has been registered, because the registry fee is paid immediately and the registration can’t be cancelled. This also applies to renewals.

Check the spelling before you pay — we show the exact domain, first-year price and renewal price at checkout. If registration fails for a reason on our side or the registry’s (for example, the domain was taken moments before), we will refund you in full or, if you prefer, register an alternative domain of the same or lower price.

If you were charged twice, charged for an order that failed, or charged the wrong amount, we refund the difference in full regardless of the dates above. Send us the Chapa transaction reference (it starts with kft-) or a screenshot of the Telebirr/CBE Birr/bank message.

Email support@kefita.ai with the subject “Refund request”, or message @kefita_support on Telegram. Please include:

• the email address of your Kefita account;
• the transaction reference or date and amount; and
• a short note on why — it helps us improve.

We confirm eligibility within 2 working days and process approved refunds within 14 days. Refunds go back to the original payment method through Chapa; your bank or mobile-money provider may take a few more days to show it.

Please contact us before disputing a payment with your bank — we can usually fix things faster. If a payment is reversed, we may pause the related plan or domain service until the matter is resolved.

This policy doesn’t limit any rights you have under Ethiopian consumer protection law. It forms part of our Terms of Service.